Warranty Policy

1. Introduction

This Warranty Policy explains the limited warranty coverage provided by Tivaro Printer for eligible refurbished printers purchased through our website.

This policy applies together with our Terms and Conditions, Refund Policy, Shipping Policy, Privacy Policy, and the individual product listing.

2. Business Identity

This website is operated by US Digicare LLC, doing business as Tivaro Printer.

3. Warranty Duration

All eligible refurbished printers include a 30-day limited warranty from the date of delivery unless a different warranty period is clearly stated on the product page.

If a product page states a different warranty period, the warranty period shown on that product page applies to that product.

4. Nature of Refurbished Products

Tivaro Printer sells refurbished printers and related products. Refurbished printers are previously used devices that are prepared for resale and checked for basic functionality before listing.

Because refurbished products are previously used, cosmetic wear, prior handling marks, replaced parts, scratches, discoloration, or other signs of use can be present. These cosmetic signs are not warranty defects unless they materially affect normal printer operation.

5. What the Warranty Covers

The 30-day limited warranty covers functional defects that affect normal printer operation under standard use.

• Power-on failure not caused by user damage
• Print function failure not caused by misuse or consumables
• Hardware-related issues that prevent normal intended use
• Paper feed issues not caused by incorrect paper, misuse, or external damage
• Scanner or copy function issues when the product listing includes those functions

6. What the Warranty Does Not Cover

The warranty does not cover the following:

• Cosmetic wear, scratches, dents, discoloration, or appearance-related marks
• Damage caused after delivery, including accidental damage, misuse, neglect, improper handling, or improper installation
• Damage caused by power surges, liquids, fire, pests, theft, environmental conditions, or external events
• Unauthorized repairs, modification, tampering, or alteration
• Consumables including ink, toner, cartridges, drums, maintenance kits, printheads, or similar supplies
• Software, drivers, network setup, Wi-Fi configuration, or user compatibility issues
• Issues already disclosed on the product listing before purchase
• Normal wear expected from refurbished products

7. Customer Responsibilities

Customers must use the product in a normal and intended manner to remain eligible for warranty review.

• Keep the order number and purchase details
• Use the product according to standard printer usage practices
• Use suitable paper, cables, power sources, and setup methods
• Report warranty issues within 30 days of delivery
• Provide photos, videos, or troubleshooting details when requested
• Do not attempt unauthorized repairs before contacting Tivaro Printer

8. Warranty Claim Process

To request warranty support, contact Tivaro Printer at info@tivaroprinter.com.

Please include the following information:

• Full name
• Order number
• Product name or model
• Delivery date
• Clear description of the issue
• Photos or videos showing the issue, when available

We review warranty requests within 1–3 business days after receiving the required claim information.

9. Warranty Review and Resolution

After reviewing the warranty claim, Tivaro Printer will provide one of the following resolutions when the claim is approved:

• Repair support where available
• Replacement with the same model when available
• Replacement with a comparable refurbished product
• Partial refund or full refund when appropriate

Because refurbished inventory changes regularly, the exact same replacement model is not always available. In that case, we provide a comparable solution or another reasonable resolution.

10. Shipping for Warranty Claims

Customers must contact Tivaro Printer before sending any product for warranty inspection. Products sent without return instructions or approval may not be accepted.

If a warranty claim is approved and a return inspection is required, Tivaro Printer will provide return instructions by email.

Return shipping responsibility is determined after review of the issue. If the issue is confirmed as a covered warranty defect, Tivaro Printer will provide the approved resolution according to this policy.

11. No On-Site Service

The warranty does not include on-site service, immediate replacement, loaner equipment, managed print support, or guaranteed repair turnaround time.

Warranty support is handled through email review, troubleshooting, return inspection when needed, and the resolutions listed in this policy.

12. Relationship to Return Policy

This Warranty Policy is separate from our Refund Policy. Returns are handled according to the return window and conditions listed in the Refund Policy.

A product may qualify for return support, warranty support, both, or neither depending on timing, condition, and the nature of the issue.

13. Consumer Rights

This Warranty Policy describes a limited commercial warranty. Nothing in this policy limits rights that cannot be waived under applicable consumer protection law.

14. Changes to This Policy

Tivaro Printer may update this Warranty Policy when product offerings, support processes, or legal requirements change. Updated versions will be posted on this page with a revised effective date.

15. Contact Information

For warranty questions or warranty claim requests, contact: