Refund and Return Policy

1. Introduction

This Refund and Return Policy explains when products purchased from Tivaro Printer can be returned, refunded, exchanged, or reviewed after delivery.

This policy applies together with our Terms and Conditions, Privacy Policy, Shipping Policy, Warranty Policy, and the individual product listing.

2. Business Identity

This website is operated by US Digicare LLC, doing business as Tivaro Printer.

3. Nature of Products Sold

Tivaro Printer sells refurbished printers and related products. Refurbished products can show cosmetic wear, previous-use marks, replaced parts, or condition-specific limitations.

Customers must review the product listing, condition grade, included accessories, photos, warranty summary, and shipping details before placing an order.

4. Return Eligibility Window

Return requests must be submitted within 14 days after the product is delivered.

Return requests submitted after 14 days of delivery are declined unless applicable law requires a longer return period.

5. Conditions for Eligible Returns

A product is eligible for return review when one or more of the following applies:

• The wrong item was received
• The item arrived materially damaged in transit
• The item was significantly different from the product listing
• The item has a functional defect covered by the return or warranty terms
• The product-specific listing clearly allows the return

Customers must provide the order number, issue details, and supporting photos when requested.

6. Non-Returnable or Restricted-Return Situations

Returns are declined in the following situations:

• The return request is submitted after the 14-day return window
• The item was damaged after delivery because of misuse, improper setup, neglect, abuse, or unauthorized modification
• The product condition matches the listing and the request is based only on disclosed refurbished wear
• Included accessories, cables, trays, parts, manuals, or packaging are missing when required for inspection
• The item has been altered, resold, disassembled, or cannot be inspected in the delivered condition
• The issue relates to consumables such as ink, toner, cartridges, drums, or similar supplies unless the listing clearly states otherwise

7. Return Request Process

To request a return, contact Tivaro Printer at info@tivaroprinter.com within 14 days of delivery.

Please include:

• Full name
• Order number
• Product name or model
• Delivery date
• Reason for the return request
• Photos, videos, or supporting details when available

Approved return requests receive return instructions by email. Do not send any product back before receiving return instructions from Tivaro Printer.

8. Condition of Returned Items

Returned items must be sent back in the same condition as received, except for the issue reported in the approved return request.

All included accessories, cables, trays, manuals, parts, and packaging must be returned when they were included with the order.

Tivaro Printer can reduce or deny a refund when the returned item has additional damage, missing components, misuse, or conditions not present at delivery.

9. Refund Outcomes

After an approved return is received and inspected, Tivaro Printer will provide one of the following outcomes:

• Full refund
• Partial refund
• Replacement product when available
• Store credit when agreed by the customer
• Refund denial when the return does not meet policy requirements

Approved refunds are issued to the original payment method unless another method is required by law or separately agreed.

10. Shipping Charges and Return Costs

Original shipping charges are non-refundable unless the return is caused by seller error, shipping damage, or a product that is significantly different from the listing.

Return shipping costs are the customer’s responsibility unless the return is approved because of seller error, verified shipping damage, or a covered issue that Tivaro Printer agrees to handle.

When Tivaro Printer provides a prepaid return label, the return instructions will clearly state that by email.

11. Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or different from the item ordered, contact Tivaro Printer within 14 days of delivery.

Customers must provide the order number, product details, and photos of the product, packaging, shipping label, and visible damage when available.

Tivaro Printer will review the issue and provide an appropriate resolution based on the evidence, product availability, warranty terms, and order status.

12. Refurbished Product Expectations

Normal cosmetic wear, prior-use marks, scratches, discoloration, or condition details already disclosed in the listing do not qualify as a defect by themselves.

Customers should review the product condition grade and photos before purchase. Condition labels such as Excellent, Good, and Fair describe the expected cosmetic state of refurbished products.

13. Order Cancellations

Customers can request cancellation before the order ships by contacting Tivaro Printer as soon as possible.

Cancellation is not guaranteed after order processing begins. If the order has already shipped, the order is handled under this Refund and Return Policy after delivery.

14. Chargebacks and Disputes

Customers are encouraged to contact Tivaro Printer first to resolve delivery, condition, or refund concerns before opening a payment dispute or chargeback.

Tivaro Printer can respond to disputes by providing order records, shipment records, listing details, inspection notes, photos, and customer communications.

15. Refund Processing Time

After an approved return is received, inspection and refund review are completed within 5–7 business days.

After refund approval, the refund is issued to the original payment method. The time required for the refund to appear depends on the customer’s bank, card issuer, or payment provider.

16. Relationship to Warranty Policy

This Refund and Return Policy is separate from the Warranty Policy.

Returns are reviewed under the 14-day return window. Warranty support is reviewed under the 30-day limited warranty terms unless a product page clearly states otherwise.

17. Consumer Rights

Nothing in this Refund and Return Policy limits rights that cannot be waived under applicable consumer protection law.

18. Changes to This Policy

Tivaro Printer may update this Refund and Return Policy when products, operations, support processes, or legal requirements change. Updated versions will be posted on this page with a revised effective date.

19. Contact Information

For refund or return questions, contact: